Shipping policy

Where we deliver

Ordering is available for the United Kingdom, United States and the 27 European Union countries. Available destinations and product options are shown at checkout. Photo books are delivered to UK addresses only, with free standard delivery.

The EU destinations are Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, the Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden. Norway, Switzerland, Iceland and Liechtenstein are not included.

Denmark and Sweden: unframed prints are temporarily unavailable for delivery. Framed prints and canvases remain available where shown at checkout.

Delivery costs

• United Kingdom: free standard delivery on every order.
• United States: free standard delivery on eligible unframed prints and A6/A5 folded Christmas-card packs, including personalised packs. Framed prints and canvases have a delivery charge based on their size.
• European Union: delivery is charged according to the product and size.
• The final delivery charge is shown at checkout after you enter your address and before you pay. Where local-currency checkout is available, the charge is shown in that currency.
• Orders containing products from different delivery groups, such as an unframed print and a canvas, may have combined delivery charges. Free delivery on eligible prints or card packs does not remove the delivery charge for other items in the basket.
• Other card formats, sets and additional formats may have different availability or delivery options; check the options for your basket at checkout.

Personalised prints use the delivery charges for the size and finish you choose. Printing begins once your artwork has been approved.

Delivery times

In the UK, posters usually arrive within 3–6 working days after you order; framed prints, canvases and packs of cards usually arrive within 4–7 working days. Working days are Monday to Friday, excluding bank holidays.

These are estimates, not guaranteed dates. Busy periods, weather and courier delays can affect delivery. Personalised orders must have their artwork approved before printing can begin. For US and EU orders, delivery times depend on the product and destination. An estimated delivery window is shown where available at checkout.

Printing and tracking

Every print is made to order. We work with our print partner's production network and aim to print close to the delivery destination where the chosen product is available. We email a tracking link when the courier provides one. Items may be printed separately and arrive in more than one parcel.

If your order is running late, we'll let you know. Your order will always be delivered within 30 days unless we've agreed something different with you.

Framed prints and canvases
Framed prints arrive ready to hang, with the print already mounted in the frame behind a clear acrylic front. Canvases come in 30×45cm, 40×60cm and 60×90cm, stretched over a slim wooden frame.

Check your address
Please check your delivery address carefully at checkout. Orders go to print quickly, so if you spot a mistake, email hello@herelooksgood.co.uk straight away with your order number.

If a parcel comes back to us or goes missing because the address was wrong or incomplete, we can send another, but we'll need to charge for the reprint.

If your order hasn't arrived
If your order hasn't turned up 5 working days after its estimated delivery date, email hello@herelooksgood.co.uk with your order number. We'll trace it with the courier. If it's lost, we'll send a free replacement or give you a full refund, whichever you prefer.

If tracking shows your parcel as delivered but you can't find it, please check with neighbours and any safe place first, then get in touch and we'll look into it with the courier.